300ok's Privacy Policy

2. What Information We Collect

300ok collects only the information necessary to provide services, ensure security, and meet legal obligations. The different types of information are described below.

2.1 Registration and Identity Information

Information you provide when creating an account:

• Full name
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Password (stored in encrypted form — cannot be read directly)

2.2 Identity Verification (KYC) Information

In line with standard financial security requirements, identity verification may be required for withdrawals above a certain amount. This process may involve requesting a copy of a national ID card or passport. These documents are stored under strict security and can only be accessed by authorised staff when necessary.

2.3 Financial Transaction Information

Records of deposits and withdrawals, transaction dates and times, amounts, and details of the payment channel used are stored in our system. Full payment card numbers or mobile banking PIN codes are never stored on 300ok's servers under any circumstances.

2.4 Automatically Collected Information

When you visit our website, certain information is recorded automatically:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Session duration and activity logs
• Data from cookies and similar tracking technologies

2.5 Information Collected During Customer Support

When you contact us via live chat or email, a record of the conversation is retained. This is necessary for service quality improvement and dispute resolution.

4. Sharing Information with Third Parties

300ok never sells, rents, or transfers your personal information to third parties for commercial purposes. Information may be shared in the limited circumstances below.

4.1 Payment Processors

The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer processors to complete transactions. These partners follow their own privacy policies and security standards.

4.2 Technology and Service Providers

Providers of server hosting, data analytics, and customer support technology have limited access to the minimum information needed to operate the service. They work under our instructions and may not use the information for their own purposes.

4.3 Legal Obligations

We are legally required to provide necessary information in compliance with valid orders from competent courts or law enforcement authorities. In such cases we will provide only the minimum required information and will notify you in advance where legally permitted.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may form part of the transferred assets. However, you will be notified before any such change and will have the opportunity to close your account under the new policy.

6. Data Retention Period

We retain your information only for as long as necessary or legally required.

• Active account data: until the account is closed.
• Transaction records: for the period required by financial regulations.
• Customer support communications: for a set period after the last contact.
• KYC documents: securely retained after verification and deleted once legal requirements are met.

Once the designated retention period has ended, data is securely deleted or anonymised so that you can no longer be identified.

8. Your Rights Regarding Your Information

As a registered member of 300ok, you have the following rights regarding your own data.

8.1 Right to Access

You can request to know what information we hold about you at any time. We will provide a summary within 30 days.

8.2 Right to Correction

If there is incorrect information in your account, contact our support team to have it corrected. Changing core details such as name and date of birth will require identity verification.

8.3 Right to Request Deletion

You can request that your account be closed and your associated data deleted. However, some information (such as transaction records) must be retained for a set period due to legal obligations.

8.4 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, use the "Unsubscribe" link at the bottom of any email or let our support team know. Essential transaction-related notifications cannot be turned off.

8.5 Data Portability

You can request an export of certain information (such as transaction history) in a structured, machine-readable format. Fulfilling this request may take several business days.

10. International Data Transfers

Our servers and data processing infrastructure may be located in various countries. When transferring data to another country, we ensure that the destination country has an equivalent level of data protection, or that appropriate contractual safeguards are in place. Such transfers are governed by the terms of this privacy policy.

12. Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us through the following channels.